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Q: What if I just
want to speak to a human at discount-hotels-hotel-chains.com?
A: Call us at 1-866-598-9330. We are open for business 8 a.m. to
12 a.m., 7 days a week for your convenience.
- Hotel
reservations, including cancellations and modifications, press 1
- Customer
service, press 2
- Full-service travel agent services,
including air, car, cruise, or group reservations, press 3
- To repeat the menu press 4
Q: How do I
cancel a reservation?
A: The easiest way is to cancel online
with our new and improved cancellation interface. Please go to cancellation
form . If you are canceling
a pre-paid reservation, please note that we will refund
100% of the reservation less a $20 reservation cancellation fee.
Please note that different hotels have different cut-off dates for
cancellation. Failure to comply with the hotel cut-off date may result
in an additional one-night no-show penalty fee.
Q: How do I
register a complaint or request a refund?
A: You must formally register a complaint or request a refund via
telephone 1-866-598-9330
and a live agent, or via email (info@discount-hotels-hotel-chains.com)
within 60 days of your checkout. Requests beyond 60 days will not be
honored, nor replied to.
Q: Is my credit
card number safe?
A: Discount-Hotels-Hotel-Chains has the utmost respect for your privacy
and security. We never divulge any of your account information to
anyone without your express authorization. For added security, we
require that you log in using secure mode. We are very confident about
the Internet security provided by Netscape's Secure Sockets Layer
protocol (SSL). The security features built into Netscape Navigator,
Internet Explorer and AOL 3.0 (Mac and PC), as well as the Netscape
Enterprise Server, protect your Internet communications with: server
authentication (thwarting impostors); privacy using encryption
(thwarting eavesdroppers); and data integrity (thwarting vandals).
Q: Why doesn’t
Discount-Hotel-Hotel-Chains accept my credit card?
A: For your protection, Discount-Hotels-Hotel-Chains.com requires the
billing address of the credit card you’re using in addition to the
credit card number. Also when you enter your credit card and billing
information, please make sure the address and zip or postal code are
correct.
Q: What am I
responsible for in regards to using this site and its related
information?
A: The capability of this site, and the information accessible, is
without any warranty of its performance, accuracy, completeness,
merchantability, good and workmanlike service or fitness for any
particular purpose, and the user accessing such information agrees to
waive any and all warranties with respect to same.
Access to this site and use of the
information contained thereon and/or the use of a credit card or other
debit device or the creation of any liability or obligation in
connection with the access to or use of the site is at the user's sole
risk.
By proceeding to access and/or use this
site and the information contained beyond this page, user hereby
acknowledges and agrees to the term of usage set forth herein, assumes
all risk of such usage and hereby waives any and all liabilities and
damages which may arise out of or is in any way connected with user's
access to or use.
In the event you do not agree to the
above and foregoing terms of usage, you are not authorized to access
or use the information and you must exit from this site.
Q: Which credit
cards may I use?
A: Visa, MasterCard, American Express and Discover.
Q: How do I
know if my reservation is confirmed?
A: We’ll send you a confirmation email immediately after you
complete your reservation. Your confirmation email will include
reservation dates, hotel room rate, and rebate information.
Q: Why do some
searches display properties with a red Hot Rate button?
A: These properties represent special
discounted properties available only at Discount-Hotels-Hotel-Chains. We
negotiate extremely favorable rates for you and request that you pre-pay
for these reservations at time of booking.
Q: Why must I
pre-pay for these special prices?
A: Discount-Hotels-Search has reserved these rooms in advance at
these very special rates, and we need to be paid in advance so that we
can continue to offer these great rates to our customers.
Q: How can I get
a receipt for my stay?
A: Generally you will receive an itemized receipt from the hotel
at departure. If you stayed at a discounted pre-paid room you will
need to use your confirmation email as a receipt for the room booked
and paid in advance by credit card. In this case you will only get an
itemized receipt for incidental charges on departure from the hotel.
Q: Why do I see a
lower rate than the rate that I booked?
A: Rates change all the time. Booking far in advance may result in
rate changes near the time of your existing reservation. We do not
have the ability to modify a reservation to change to the lower rate.
For Discount-Hotels-Hotel-Chains' special discounted-rate properties you
may cancel and re-book, however we will charge you the $20
cancellation fee. For all other properties with regular rack rates you
will be bound by the hotel restrictions with regards to cancellation
and re-booking.
Q: Who do I
contact if I have a general question?
A: For questions not answered above, please contact our Customer
Service department. Live customer service help is available from 10
a.m. to 6 p.m., 7 days a week. Please call 1-866-598-9330 and press 2
at the prompt. Please pardon us during peak periods as the phone may
be busy. Leave a message and we’ll get back to you promptly.
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